Don't panic! We can easily help you with this issue. Simply contact us using the submit a request option at the bottom of the page.
Please be sure to fill out your character's name and order number fields when submitting your request.
Where is my order number?
You should have received your order number in your confirmation email after the purchase was made. If you're having any issues locating your order numbers please follow the links below:
Amazon Purchases
But I made my purchase on an iOS device!
Unfortunately, we are not allowed access to Apple's In-app order system so we are unable to assist with orders made through Apple. You can, however, contact Apple directly for assistance with your Platinum Order.
But I made my purchase on an iOS device!
Unfortunately, we are not allowed access to Apple's In-app order system so we are unable to assist with orders made through Apple. You can, however, contact Apple directly for assistance with your Platinum Order.