This problem is most likely caused by having out of date drivers.
If you have a notebook or laptop computer:
You should visit the website of the notebook manufacturer to download the latest driver.
If you have a desktop or workstation computer:
Before you can update the graphics driver, you need to know what kind of graphics card you have. In order to figure out why type of graphics card you have, you can do the following:
- Press [Windows key] + R
- In the Open box, type "dxdiag" (without the quotation marks), and then click OK
The DirectX Diagnostic Tool opens. Click the Display tab..
On the Display tab, information about your graphics card is shown in the Device section. You can see the name of your card, as well as how much video memory it has.
Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:
ATI from AMD: http://ati.amd.com/support/driver.html
NOTE: Please see the compatibility list below. Not all cards are compatible with WebGL and may not work.
For Mac OS X:
- Click the Apple logo.
- On the "Apple" menu, click "Software Update."
- If there is a Mac OS X update available, you can install it. If there is a graphics driver update, it will be included in the Mac OS X update.
The first thing to try is to make sure you are running the latest video drivers for your hardware. If that does not resolve the issue, you will want to make sure your video card is compatible.
Chrome has the same system requirements as WebGL to display the game. Here is the current list of hardware and driver limitations. These are limitations with Chrome, not specific to our games:
Chrome on All Platforms
On all operating systems, WebGL is disabled on:
- The Intel Mobile 945 Express family of chipsets
- NVIDIA GeForce FX Go5200
Chrome on Windows
On all versions of Windows, WebGL is disabled on all graphics drivers older than January 1, 2009. Additionally, on Windows XP, WebGL is disabled on ATI/AMD drivers older than version 10.6, on NVIDIA drivers older than version 257.21, and on Intel drivers older than version 22.214.171.12494.
Chrome on Mac OS X
On Mac OS X, WebGL is disabled on:
- ATI Radeon X1900
- NVIDIA GeForce 7300 GT
Chrome on Linux
WebGL is disabled on all Intel and ATI/AMD cards.
If you need help updating your drivers you can follow the instructions above.