Unfortunately, we have removed the Facebook login option due to ongoing login issues. Accounts currently using this login option cannot be accessed and will need to be converted to Spacetime Studios email/password login accounts via our Support Department.
Please contact our Support Department here: https://support.spacetimestudios.com/hc/en-us/requests/new
Please provide the following account and character information to help us located and verify ownership of your account:
1. Character's name, level, and class.
2. Region/Country the account was being played from.
3. Email address that is registered on the account.
4. Order/Transaction numbers and the date from Platinum purchases. (Please attach screenshots)
The articles below provide instructions on locating your order/transaction numbers based on your device type (i.e. Android uses Google Play):
Google Play: http://tinyurl.com/kzgjxnz